Questions,
answered.

Emergency requests are prioritized for same-day response when conditions and crew availability allow. Call so we can assess the urgency immediately.

Some projects can be priced from the first conversation. When an on-site look is needed, we target a clear estimate within 24 hours of gathering the required details.

Yes—residential repairs and replacements plus commercial repair, replacement and maintenance for TPO and other systems.

Yes. We support owners and managers with service requests, turns, upgrades, painting, repairs, inspections and broader portfolio needs.

If a concealed condition creates genuinely new scope, we document it, explain it and get your approval before new work moves forward.

Emergency requests are prioritized for same-day response when weather, safe access, site conditions and crew availability allow. Call with the property address and ZIP code so the team can assess urgency.

The first priority is to protect people and the property. After the condition is documented, SOS explains whether targeted repair, broader repair or replacement is the right next step.

SOS can document construction conditions and provide a scope of work, but it is not a public adjuster and does not interpret policies or negotiate claim settlements.

Sometimes. The recommendation depends on the roof system, age, surrounding condition, leak source and remaining service life. SOS explains the reason for the recommendation.

Yes. Ventilation, flashing, penetrations and drainage details are part of understanding why a roof is allowing water into the building.

SOS uses photographs and a written scope when the site and conditions allow, so you can understand the condition before approving work.

SOS presents shingle and metal options when they are appropriate for the property, goals and project scope.

A useful scope identifies the roofing system, underlayment, flashing, ventilation, cleanup, access expectations and how concealed conditions will be approved.

Yes. SOS can help real estate professionals and owners understand visible roof needs, realistic improvements and the documentation needed for the next property conversation.

Yes. SOS works with property owners, managers, associations and facilities teams that need organized repair, replacement and property coordination.

Often, yes. Phasing and access are discussed around the building’s operations, safety requirements, weather and the approved scope.

Yes. TPO repair, replacement and lifecycle planning are handled on the dedicated commercial TPO service path.

The review considers visible membrane condition, seams, penetrations, flashing, drainage and the operating needs of the building.

That decision depends on the existing system, substrate, drainage, extent of damage, building use and the approved project goals. SOS explains the practical options.

Phasing can be considered when access, safety, weather, building operations and the system condition support a staged plan.

No. SOS is not presenting this installation standard as an official FORTIFIED designation. Coastal Shield is SOS’s own enhanced installation approach, subject to the materials, roof assembly, permit, manufacturer requirements and written project scope.

SOS may include full-roof self-adhered membrane where it is compatible with and approved for the selected roof assembly. The exact product and installation method are identified in the proposal.

Not necessarily. Code establishes minimum requirements, while an upgraded roof may include additional materials, water-management details, fastening strategies, documentation or workmanship standards. The exact difference depends on the written scope.

Damaged or unsuitable decking may need to be repaired or replaced before the new roof system is installed. Any required decking work should be identified in the inspection and proposal.

No. Asphalt shingles, metal, tile, low-slope roofing, emergency repairs and commercial systems may require different materials and installation methods.

No contractor can honestly guarantee that a roof will never experience a leak under every weather, maintenance, structural, material or installation condition. SOS focuses on proper materials, water management, installation quality and details that help reduce avoidable water intrusion.

No. Manufacturer warranty terms, SOS workmanship coverage, eligibility, inspection requirements and available options depend on the roof covering, products, installation scope and final written warranty documents.

No. A workmanship warranty is not homeowners insurance and does not replace property coverage for hurricanes, named storms, wind, tornadoes, hail, fire, lightning, flooding, falling trees or objects, vandalism or other casualty losses.

Any third-party or contractual-liability backing applies only when the final written warranty documents specifically identify the provider, covered obligations, limits and conditions.

An insurer may ask for additional condition information or an inspection as a roof ages. Requirements and underwriting decisions vary, and SOS cannot guarantee coverage, renewal, premium savings or insurer acceptance.

Some manufacturer or workmanship warranties may be transferable when the written terms allow it. Transfer deadlines, fees, notice requirements and eligibility vary.

The standard SOS workmanship warranty is 5 years. An active qualifying Coastal Shield Home Maintenance Plan may add 20 additional years of SOS workmanship coverage, for up to 25 years total under applicable written terms.

SOS construction work includes a standard one-year workmanship warranty under the final written construction agreement. Extended construction-workmanship options may be available for qualifying projects; ask your SOS sales professional to explain the available term, scope, exclusions and price in writing.

Follow the written inspection and maintenance requirements, keep drainage working, address storm or impact damage promptly, notify SOS when a concern appears and avoid unapproved modifications or repairs that may affect the roof system.

SOS may accept cash, check, credit or debit card, approved credit options, financing solutions or insurance proceeds when applicable. Available options and terms vary by project and approval.

Scheduling begins after the project is approved and the required deposit, initial payment, financing approval or insurance authorization has been received, depending on the project.

Materials are ordered after the project scope is approved and the project is moving into the scheduling and preparation stage.

A project superintendent provides frequent oversight and walks the project throughout installation.

At cleanup, the property is swept and magnets are used to help collect loose roofing nails from the grass, driveway, walkways and surrounding areas.

Yes. SOS completes a final walkthrough with the homeowner so questions, concerns or punch-list items can be identified.

We document the concern, evaluate it and address legitimate punch-list items according to the written scope and agreement.

Final payment is handled according to the payment schedule and terms in the written agreement after the project reaches the applicable completion stage.

No. It is a contractor-led property-care service, not insurance, a policy or a promise of coverage or savings.

We document the condition, explain practical options and can prepare repair work for approval. Simple repairs are invoiced separately unless the issue is a covered workmanship correction under the original written project terms.

Enrollment alone does not create a discount. Some policies use documented wind-mitigation features and an accepted inspection form when determining eligible credits. Ask your carrier or licensed agent what they require.

We can document visible conditions and coordinate an appropriate licensed or authorized inspection when one is needed. We do not promise that a monthly visit or contractor note replaces an insurer-approved inspection.

The starting framework depends on property size, access, systems, visit scope and whether the property is a home, rental or small portfolio. Final plan terms control.

Yes. SOS can coordinate repairs, painting, flooring, fixtures, appliances, punch lists and other turn needs around the property’s access and deadline.

The property-service process is designed to give owners and managers a clear communication path, photographs and organized updates when they are not on site.

Yes. A roof project and related exterior or interior property work can be planned together when that creates a clearer, safer sequence.

Local businesses and professionals who serve homeowners, rental owners, property managers or commercial property owners may apply. SOS reviews fit, geography, professionalism, availability and the proposed relationship.

No. A partner feature, referral relationship, sponsorship or co-marketing arrangement is considered individually and requires permission, accurate information and an agreed scope.

Any referral, sponsorship or promotional arrangement must be discussed and documented separately. The partner page does not promise compensation, exclusivity or a particular volume of referrals.

Yes. SOS can provide construction observations, documentation and repair or replacement scope while the insurance professional handles the policy, coverage and client responsibilities within their own role.

No. SOS provides contractor and property-services perspective and coordinates with the appropriate licensed or qualified professional when the property or decision requires one.

Yes. The annual roof review and whole-property maintenance review are included benefits for customers with the applicable Coastal Shield Home Maintenance Plan. The property scope and written terms control what is included.

When the applicable written warranty or maintenance-plan documents require them, yes. Required roof and whole-property reviews must be completed and documented every 12 months to qualify for renewal and continuation of eligible extended SOS workmanship coverage.

No. They are contractor-led maintenance and documentation reviews, not insurer-approved inspections, pre-purchase home inspections, engineering reports, code certifications, insurance policies or home warranties.

The inspection and documentation benefit are included with the applicable plan. Repairs, replacement, emergency stabilization and specialized services are separately quoted unless they qualify as a covered workmanship correction under the applicable written terms.

When transfer is allowed by the written documents, a new owner may opt into the maintenance plan and continue the record by satisfying the applicable transfer, enrollment and annual-review requirements. Transferability is not automatic.

SOS includes the applicable annual reviews as a maintenance-plan benefit. Other companies may charge additional time and service fees for comparable documentation, so inclusion can provide a practical savings while helping keep the property record current.

Active leaks and urgent damage are prioritized for same-day response when weather, conditions and crew availability allow. Call so we can assess the urgency immediately.

Yes. SOS provides residential repair and replacement along with commercial roof repair, replacement, maintenance and TPO roofing support across Northwest Florida.

Yes. Property services include turns, repairs, upgrades, inspections, after-hours coordination and broader portfolio support.

Yes. SOS explains the recommended path and provides a clear scope so you understand the work, materials and price before moving forward.